Contact us

Designed for the ideal family retreat, Cypress Pointe Resort features spacious accommodations and kid-friendly amenities. If you have any questions about the resort or would like more information, please get in touch.

Phone & Email

Resort: +1 407-597-2700
Reservations: +1 800-438-2929
Hotel.Reservations@hgv.com

Address

8651 Treasure Cay Lane
Orlando, Florida, 32836
United States

Arrival Time

Check-in
4:00 PM

Check-out
10:00 AM

Map

Directions

Hotel Policies

Need To Know

  • Minimum age requirement for check-in is 21 years of age.

  • A credit card will also be required as a security deposit (cash is not an acceptable form of deposit).

  • At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made.

  • This resort does not have elevators. There are 3 floors in each building.

  • Please contact the resort prior to arrival if you anticipate your arrival time would be later than midnight (resort local time). Arrivals after midnight may be subject to cancellation.

  • All reservations that have an alternate guest checking in should make prior arrangements with the resort.

  • Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.

Fees and Charges

  • A guest may ship up to five (5) small packages or envelopes to the resort at no charge, for arrival 3-5 days prior to check-in. The packages must specifically include the name of the registered guest and the check-in date. All packages received in excess of five (5) may be subject to a storage and handling fee of $10 per package.

  • Packages that are received prior to 3-5 days of the guest's arrival may also be subject to this same storage and handling fee of $10 per package. In addition, all packages that exceed a reasonable size or weight (medium size box) will be subject to a higher price, up to $50 per package.

  • A credit card for a $200 security deposit and a daily $16.95 plus tax resort fee will also be required (cash is not an acceptable form of deposit).

  • Resort Fee includes activities (a separate fee may apply for some activities), activities center, BBQ grill(s), basketball court access, board game rentals, fitness center, hot tub access, in-room laundry (2 and 3 bedroom only), local/toll-free calls, miniature golf (located at CPV), playground access, pool access, self-parking, shuffleboard, paddle boards, table tennis, tennis court access, fire pit, Wi-Fi, corn hole, shuttle transportation to theme parks, 20% coupon for Cafe Pointe.

Parking

  • Due to limited parking spaces, no R/V, trailer or oversized vehicles are allowed.

Pets

  • Pets are not permitted and strictly enforced with the exception of working Service Animals. Certified Emotional Support and Therapy Animals are not allowed.

Smoking

  • All guest suites are non-smoking. Smoking products of any kind, including, but not limited to, any electronic smoking devices, are not permitted. Please understand that you will be charged a cleaning fine of $500 as a result of any damage caused by smoking inside guest suites.